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Yes. In February the cruise ship had several people with the virus and stayed docked for several weeks with everyone in their room. ROYAL CARIBBEAN SUCKS! How he even got a job in Royal Caribbean lets you know they hire incompetent people. From embarkation and gangway photos at ports of call to formal portaits, our photographers are ready to cap... Once onboard please check with the Box Office or log into the Royal Caribbean app (App Store or Google Play) to see if there are any available bookings. Royal CarIbbean is not honoring their quoted amount of Cruise Credit for a Covid19 canceled cruise. This is causing unnecessary stress to me for a situation which should have been resolved by now. There are limited currency conversion options onboard, however we do accept most major currencies and convert them to US dollars with applicable conversion rates. However when you go on the website the price they advertise is not the price you will be charged. As of September 30th, 2018 we are discontinuing our in-stateroom babysitting, Sitters at Sea. It also provides details about the amazing... Feel free to recognize crew members who make your voyage exceptionally memorable. Does Royal Caribbean offer in-stateroom babysitting? Money taken out of my bank account when the cruise credit should have been used against the deposit. The customer service is excellent. I GIVE 1☆ ONLY BECAUSE I HAVE TO IN ORDER TO WRITE THIS REVIEW?!? When it became clear that the cruise was cancelled I went to their website and clicked refund and received my money back way faster then expected. A Priest will also offer a daily mass if there is a priest onboard. Call: Mon-Thu 24 hours / Fri 12am-9pm / Sat 9am-6pm / Sun 9am-12am (EST) Text: 24 Hours / 7 days a week. In January we booked a cruise. It breaks my heart to day I will never sail on royal Caribbean again. Unfortunately my cruise got cancelled due to the current pandemic. We are available Monday - Friday 9:00 AM - 11:00 PM EST and Saturday - Sunday 9:00 AM - 8:00 PM EST. However, if this is Royal Caribbean’s customer service philosophy—we are looking for another cruise line. What can I do if the show I want to book is sold out? Out of all the other lines l have been on, Royal Caribbean is my favorite! These roaming rates to utilize your device are determined by your cellular provider. Me trying to call to move my deposit to another cruise due to coronavirus. They could care less about the customers at this point and are willing to put them at risk for a few bucks. Royal Caribbean ships offer one interdenominational service (for all faiths), per voyage. Please call our Royal Celebrations department at 888.933.7225 or email royalcelebrations@rccl.com and one of our experienced Wedding Coordinators will be happy to assist. We originally took a cruise credit but with the ongoing virus decided on 24th September to get a refund.I have now been waiting 84 days. Our agency prides itself on providing exceptional customer service to all our valued clients. Royal Caribbean Overview. This has left my honeymoon at risk now with no other money to do something else. Crown & Anchor Society. We’ve made this decision as we are unable to consistently guarantee this service on every sailing. Awful company!! And when I say family I mean us, all six kids, the grand parents and the grandchild! Total payments needed to be in October 26 2020. I booked this cruise because everyone raves of how good of a customer service this company has but this is NOT good customer service or pro-customer. Absolutely disgusting customer service not to even received an email informing thar my cruise was cancelled and to rub Salt in the wound the odyssey of the seas is still cruising the Mediterranean this Summer from Israel but is only available to Israeli residents. To accomplish this faster, better, and at lower cost, the IT team realized it needed a higher level integration and a services-oriented architecture that would let them transform legacy applications into reusable and re-combinable software services. Once used, guests must check in the same number of pool towels that they checked out. . Address: Royal Caribbean Group 1050 Caribbean Way Miami, FL 33132-2096 What can I expect between consecutive cruises? Share. Last time I will be going on a cruise with them as it has left a sour taste in my mouth before I have even been on the cruise.Customer service is seriously lacking, staff have obviously been primed not to let anyone have their money back at any cost. Reservation#100930If I could give this company a "0", I would! We do not provide irons in the staterooms as they constitute a fire hazard. Yes, Royal Caribbean works with cellular networks to provide the ability to connect your device through "cellular at sea". We'll even help you find meanings for the sailing terms you see on our website. They are not able to fulfill what they signed up for, so why are they not willing to refund our deposit? If I can give a 0 star I would. The company was not the best with keeping you up to date. Wayfinders allow you to instantly view a map of the entire ship and are available in Englis... All of our Royal Caribbean ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets. We were issued a Future Cruise Credit. Think show times, restaurant open times, when and where bingo will be played, and what shops have sales. If not fully paid you lose your deposit. My agent EMailed them again on 10th December and as of now has not even had a confirmation of receipt never mind a reply. Royal Caribbean Group (NYSE: RCL) is a global cruise vacation company that owns and operates three global brands: Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. I told them that we didn't want a the credit because no one knows when it will be safe to travel, but they continued to refuse to give us our money back. Luggage Valet is a service offered onboard which enables guests to bypass traditional airport check-ins. Royal Caribbean ships offer one interdenominational service (for all faiths), per voyage. Royal Customer Service. Best Regards,Barbara Roque. Buyer beware! Will definitely not be booking with this lot again! I request to speak to his supervisor and he hung up on me, Odain is completely clueless. Useful. Cruise to unforgettable destinations with Royal Caribbean. Learn about Royal Caribbean Cruises Ltd. culture, salaries, benefits, work-life balance, management, job security, and more. They said I had to have the cruise paid in full when since it wasn't then no deposit for future cruise credit. Below we have provided a list of great tools to help you prepare for your dream cruise vacation. However, if this is Royal Caribbean’s customer service philosophy—we are looking for another cruise line. So we wanted to help the industry so said we would re-book. Rudest person ever who not only refuses to answer nor to understand my question. Book to cruise with friends. No information online stating that you must do this by telephone. What is the difference between Self-Assist Early Departure and Regular Departure? What is the electrical voltage equipped for Royal Caribbean ships? Learn about Royal Caribbean Cruises Ltd. culture, salaries, benefits, work-life balance, management, job security, and more. They don't care about the health of their customers. I’m very impressed with how quick I received my refund. Now I don't feel safe being on a cruise ship. Royal Caribbean customer service didn’t even attempt to deal with my core complaint that they gave me wrong information in the first place, and it feels like more of a legal response to a problem that needs to go away rather than a customer service response to a customer who spends a lot of money on big suites. I had a cruise booked through their website for end of September 2020 through to the first week of October. Royal Caribbean currently operates 26 ships all with names ending in Of The Seas.Sister brands owned by Royal Caribbean Cruises Ltd. are Celebrity Cruises, Azamara Cruises, Pullmantur Cruises and Silversea Cruises. But when I checked online the information was correct and there to find, this was in June 2020. We are a 50% joint venture owner of the German brand TUI Cruises, a 49% interest in the Spanish brand Pullmantur and a minority interest in SkySea cruises. Royal Caribbean strives to anticipate guest needs and optimize their experience throughout pre-cruise, cruise, and post-cruise interactions. !I CONSIDERED MYSELF LOYAL TO RC HAVING CRUISED WITH THEM ON MANY AN OCCASSION, AND I UNDERSTAND THEY ARE SUFFERING FINANCIALLY FROM COVID HOWEVER, I AM NOT A RICH PERSON - I SAVE UP 12 -18 MONTHS FOR MY CRUISE HOLIDAYS. RCL are loosing customers due to their greed. They have lost a customer for life, and I will share my terrible experience with all of my family members and friends and encourage them to take Carnival instead -- they refunded their customers immediately. During a pandemic I think they should have moved my deposit for a future date. The credit was non transferable. Absolutely the worst customer service my wife and I have ever experienced. With a Royal Caribbean® credit card you earn 2 MyCruise® points for every $1 spent on qualifying purchases with Royal Caribbean, Celebrity Cruises® and Azamara Club Cruises®. Wow, after trying to contact Shirley Torres at Royal Caribbean for 4 days with no return phone call, we finally got her on the phone. If I could give them less than one star, I would. At the time of booking, the COVID cases were declining so I felt a little more comfortable about this. Guest who participate will be processed onboard the ship and receive their airline boarding passes, luggage tags as well as baggage claim checks ... Just because your ship is docking, doesn't mean your vacation is ending. Just wanted the room price advertised, but it wasn't available. You can visit the Guest Services desk to increase the amount of your gratuities or reward a crew member with an additional cash gratuity at your discretion. Start your dream vacation with a cruise to Alaska, the Mediterranean, Mexico, or the South Pacific. Royal Caribbean Group 1050 Caribbean Way, Miami, Florida, United States, 33132-2028. Ok. We chose to take a credit in leu of a refund. I have reached out to Royal Caribbean seven times via e-mail and phone. So we gave them MORE MONEY and used part of our credit for the family cruise. Our interactive Wayfinder screens, located in the elevator lobbies, will help get you there. In the past, Royal Caribbean Cruises has offered many different kinds of flexible employment opportunities, including part-time, full-time, freelance, temporary, and remote positions in a variety of fields. OVER MY DEAD BODY! Until COVID is not a thing, I don't feel good about being on a cruise ship. Looking for your stateroom, a particular restaurant, or activity? They want more money! RCL failing to be open and honest about what customers need to do so they can extract more money from customers. Click on any of the sections below to get started: Manage Your Reservation Online They cancelled our cruise. Address: 1050 Caribbean Way Miami, FL 33132 USA Corporate Phone Number: 1-305-539-6000 Fax Number: 1-305-374-7354 Customer Service Number: 1-866-562-7625 Lost Luggage: 1-800-256-6649 Guest Relations: 1-800-256-6649 International Phone Number: 1-305-341-0204 And, even if we accept the cruise credit and they cancel the cruise, we still can't get our money back?? Royal Caribbean Corporate Office Headquarters Royal Caribbean Cruises Ltd. I guess they are more concerned with treating their customers fairly than leaving them high and dry. Because they don’t know anything about customer service, they don’t seem to care about customer service and I know damn good and well that they don’t give a crap about their employees! They have offered their lift and shift as well as cruise with confidence programs. Anyone that books with the entire group (Celebrity, Tui and a few others) are in for a terrible surprise. No ethics, only care about money, Karma will get them eventually. The cruise was cancelled, they could not provide the service, BUT they get to keep our money?? So we tried to transfer our family cruise to March 18. So we booked a transatlantic cruise for April 16, 2020. None of their protocols make me feel any safer. Royal Caribbean was first mentioned on PissedConsumer on Jun 04, 2008 and since then this brand received 340 reviews.. Royal Caribbean ranks 19 of 161 in Cruises and Ships category. As an employer, Royal Caribbean Cruises hires for both at-sea and on-land jobs and seeks candidates at all stages of their careers. For me the process went smoothly when I used the website. Today I found out my cruise on the royal Caribbean “odyssey of the sea” was cancelled via social media. © 2021 Trustpilot, Inc. All rights reserved. Each Royal Caribbean cruise ship has many professional photographers onboard that are ready to make your cruise memories last a lifetime. Royal Carribbean did not honor their quoted cruise credit and added an additional $480 to the cost. We canceled and they would only give us a partial refund. Shame on you Royal Caribbean! They stopped cruising April 1, due to covid. Guests must have their SeaPass card in order to check out pool towels. They are going to send another e mail today and have asked me to contact them again on Monday or Tuesday of next week. My travel agent has on numerous occasions contacted them and the last correspondence from them was received on 17th November stating they were extremely busy dealing with refunds and it will take 60 days MINIMUM .???? Step 2: Connect We'll point you to a travel agent who can help with your cruise planning. We also offer full laundry and dry cleaning services on board. PS-because my husband has changed bank accounts they’re not going to return our money until 45 days. Awful customer service, No help what so ever. Are there professional photographers onboard? We do offer tuxedo rental onboard most of our ships. In addition to Royal Caribbean’s traditional SeaPass cards, select Royal Caribbean ships* also feature WOW Bands. Phone: 305-539-6000. How can I find my way around the cruise ship? We are out 522.00/. I did not sign up for the experience of masks and social distancing on a ship that is already crowded in many areas by nature. Nice boats horrible customer service. Reply. Your shift was based on your stats and the shift bid happened every 6 months therefore, I was unable to keep my job and go to school because they refused to keep me on a consistent schedule. These ready‑to‑wear, water-resistant wristbands require just one tap, so you can quickly and efficiently navigate the ship. Royal Caribbean intends to start sailing again and force customers to wear masks on board and social distance. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Terrible experience with the booking process. Caribbean Cruises from $205 Alaska Cruises from $426 Europe Cruises from $419 Last-Minute Cruises Stress-Free Vacation Planning Step 1: Explore Search for your dream vacation from one of the many top travel companies we are partnered with. All shipboard photo products and services can be purchased onboard at the Focus Photo Gallery. We made reservations in December 2019 before COVID was happening. This is crasy, airlines and every other company is letting you book for a later date on none refundable or transferable travel during this time. Pointless relating my experience as the previous writers have summed it up. Cruise cancelled no refund for our honeymoon. View all Customer Service Job at Royal Caribbean Group. If you're one of the lucky ones continuing on the following voyage aboard the same ship, we've enhanced our award-winning service to provide a seamless transition for you. Our cruise is scheduled for May 2021, but I have no confidence things will be better by then. BUT we couldn’t use the credit for the family cruise, we could only use the credit for another cruise for us. So now we will not be going to Mexico with Royal Caribbean, and we will not be going on a Scandinavian cruise in October to St Petersburg,to Denmark, Germany, and to Stockholm. Can I rent or order formal wear for my celebration? Does Royal Caribbean offer Luggage Valet? Does anyone have a name of a person or an email that has worked for them? Hopefully this can be resolved without having to take legal action. Didn't want any extras. Wow!! US. 82 reviews from Royal Caribbean Cruises Ltd. employees about working as a Customer Service Representative at Royal Caribbean Cruises Ltd.. How do I book a wedding celebration package? . I was due to go on Cruise on 16 May this year with Royal Caribbean and obviously due to Covid this was cancelled. Such a con. I booked a cruise with Royal for my first time for my Honeymoon. These are both incredibly restrictive and are no good if I don't feel comfortable getting on a cruise anytime in the next couple years. Write a review Sign in. Regular departure is for guests who want to use our luggage service and don’t mind an assigned departure time. Search, apply or sign up for job alerts at Royal Caribbean Group Career Site Do you exchange cash for local currency onboard or at the port? Any other time other than a pandemic I understand how important policy is. 340 Royal Caribbean Reviews and Complaints @ Pissed Consumer As we booked through a travel agent we had to get them to liaise with Royal Caribbean as they would not speak to me. Finding our cruise was cancelled via YouTube, Worst customer service I have ever experienced, I will definitely rebook with this company. How do I recognize exceptional service for a crew member? Now, follow me closely. Because they have to try to put it into the old bank account that doesn’t exist first, even though we’ve told them that it doesn’t exist! Absolutely the worst customer service my wife and I have ever experienced. However, on our Culturally Enriching Cruises, like those departing from Mainland China, Mandarin may be used more frequen... *Please see all applicable Terms & Conditions for Promotions. Original review: April 10, 2020. ?to deal with. 800-256-6649. I explained the whole situation but Tiffany Gomez from Guest Relations gave me a blanket statement and said any of my other emails will not be responded to. A Priest will also offer a daily mass if there is a priest onboard. Three months later covid hit and ships quit sailing. Hi everyone, I have a letter that Ive written to Royal Caribbean and Id like to know where to send it so it will actually be read and responded to. r/royalcaribbean: The unofficial subreddit to chat about all the WOW moments while sailing with RCCI! I was expecting 2 months but actually received full payment back within 2 weeks. Royal Caribbean Cruises Ltd. (RCL) is focused on procuring products and services from suppliers that share our commitment to quality, safety, innovation, sustainability and customer satisfaction. Royal Caribbean Group Customer Service Representative Reviews. Sharing is caring! Thank you for choosing to book your cruise through Direct Line Cruises. Have something to share about Royal Caribbean … What are Wayfinders? !MY CRUISE WAS CANCELLED IN MARCH AND I STILL HAVEN'T RECEIVED MY MONEY BACK - I AM SO DISSAPOINTED!!! The main language spoken onboard is English. Well, COVID cases are on the rise and I am very afraid of getting COVID while taking this cruise. Advice; go for the smaller companies who will only be as bad as them in a few year’s time. No information about this on the terms and conditions. The last e-mail they sent me was basically, "we have no more to say on the matter." But now, they have canceled the 2nd cruise, that was scheduled for February, and now they are supposed to reopen in March. That’s where we made our first mistake. Please use the link below to check availability. After we paid the deposit for a cruise in may they wanted us to pay the full price even tho they knew we wouldn’t be travelling because of the pandemic. I have no idea what she us being paid for. Customer service contacts and company information. Will my phone work onboard a Royal Caribbean ship? Does Royal Caribbean offer Religious Services onboard? A typical day at Royal Caribbean was stressful. If your sailing departs prior to September 30th, 2018, we... Self-Assist Early Departure is for guests who want to be off the ship early and can manage their luggage themselves. Updated Jan 17, 2021 We decided to use the credit for a cruise to Mexico, as family trip. We do everything we can to extend our world-class Gold Anchor Service ® to you right here online. and I hope that Royal Caribbean goes bankrupt. Photo packages can be purchased pre-cruise with a discount, or onboard. Here'... Pool/beach towels are available for check out at stations located on the pool deck. She was extremely rude, cut us off when we were speaking and was openly unwilling to help us with our questions at all. Learn more about the 10,000 MyCruise bonus points offer and apply online. Cruise cancelled, NO REFUND for our honeymoon. We cancelled our cruise a few weeks before the cruise was cancelled because of COVID-19. The Press Office does not have access to customer booking information and is unable to transfer calls. The rep name Odain H is rude and extremely unprofessional. I reached out to Customer Relations for assistance but they have been VERY nasty and rude and will not refund my money. There are not always exchange facilities available or open in the ports. Contact Royal Caribbean customer service. They have provided the WORST customer service during this pandemic. For all customer enquiries, please use the pre or post-departure contact details listed above and a member of the team will be happy to assist you. I was told up to 40 days however my refund has been received in less than a week of cancellation. SO TO HAVE TO WAIT 10 MONTHS FOR A REFUND I FEEL IS VERY UNLOYAL OF RC.I FEEL THEY WILL LOSE A LOT OF LOYAL CUSTOMERS AFTER THIS CRISIS..... Royal Caribbean only got one star from me as this was the minimum to get onto the site. Corporate Headquarters. Royal Caribbean rep. held the line for over 30 minutes acting as if she cannot hear me. Is English the main language spoken onboard. You've already flagged this Amanda Ghezzi 1 review. We encourage research and development to generate new ideas, innovative solutions and programs to contain costs as a part of the normal business cycle. WOW Bands co... Royal Caribbean International is a global brand with sailings all around the world. We rebooked remand they are adding $480 additional charges. Don't book on Royal Caribbean. Save with the best cruise deals and packages to the Caribbean and the Bahamas. They will only add tremendous inconvenience and make for an unpleasant experience. How is this even possible. Royal Caribbean International, owned by Royal Caribbean Cruises Ltd, is a cruise line brand founded in Norway and based in Miami, Florida. I will definitely be booking again once it is safe to travel. This is totally unacceptable for a company of their size given that I am inundated with requests to book again with them. Reviews from Royal Caribbean Cruises Ltd. employees about working as a Call Center Representative at Royal Caribbean Cruises Ltd.. Our Real-Time Chat only handles inquiries for customers in the US and Canada. THEY TRIPLED THE PRICE!! CONTACT LISTROYAL CARIBBEAN INTERNATIONAL® Customer Service Pre-Cruise: 7am - 11pm EST Mon-Fri 9am - 8pm EST Sat/Sun (800) 529-6918 web_reservations@rccl.com Cruise Planner: (Onboard Reservations) 8am - 10pm EST M precruiseplanner@rccl.com we contracted with Royal Caribbean to take a cruise at a particular time. Royal Caribbean Group consumer reviews, complaints, customer service. Constantly taking escalated phone calls and managers only caring about the revenue you bring to the company. We'll answer all the most frequent cruising questions. You can call Royal Caribbean at (866) 562-7625 toll free number, write an email, fill out a contact form on their website www.royalcaribbean.com, or write a letter to Royal Caribbean Cruises Ltd, 1050 Caribbean Way, Miami, Florida, 33132, United States. Same cruise, same itinerary, jus a month later. and they won’t transfer the reservation! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Instead I will take my 7k and I will give it to somebody else that actually wants my money, and gives a crap about customer service! In the end the cruise never sailed and they would not issue us a full refund. Would never ever use or book with this cruise line again. The Cruise Compass keeps you in-the-know about everything there is to see and do both onboard and off.

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Geschrieben am Februar 20th, 2021