bachelorarbeit themen bwl

after disruptions. Essays may be the questions which you need our clients custom navigation bar wordpress thesis speak feel irritated anymore. Therefore, each facility in these models can be modeled as a queuing system. Ein wichtiger Bestandteil ist unter anderem das Simulator Training, in dem die richtige Reaktion und Abarbeitung von herausfordernden Zwischenfällen in einer Realitätsnahen Umgebung getestet wird. The last step is usually crew scheduling which assigns to each trip or flight a human resource (train conductor or pilot, respectively) to operate it. Immobile servers are those in which server is fixed and customers has to visit the facility to use the services offered by the server. Operations Research for Health Care, 24, 100226. So kannst Du zum Beispiel Zahlen dafür auswerten oder Medienberichte vergleichen. Medizin finden. A guiding question is to identify the main products and industries, this phenomenon occurs most in and the reasons for this observation. Transportation Research Part C: Emerging Technologies, 74, 99-112. As a new tool for visualizing processes especially in the field of services, this technique tries to overcome different pitfalls of previous tools. For example, a pizza delivery service can offer convenience to its customer at different steps of its service process: ordering (phone and online), payment (cash, credit/debit card, online payment (e.g. Contrary, Perakis and Roels (2010) characterize demand only with three points, namely average-case, worst-case, and best-case scenarios, which naturally leads to an interval representation of demand uncertainty. 4. (1988): “SERVQUAL: A multiple- Item Scale for measuring consumer perceptions of service quality”, Journal of retailing, Vol. Die dem Modell zugrundeliegende Datenerhebung erfolgt dabei meist mithilfe einer Conjoint-Analyse. Industry 4.0 and the Circular Economy for Sustainable Operations. Bevorzugt werden Themen im Bereich der … Du hast das Thema für deine wissenschaftliche Arbeit gefunden? (2010) should be illustrated and compared to three different existing procurement contracts: fixed-price contract, option contract, and portfolio contract. Je größer der Kunden­nutzen ist, desto höher sind Kaufwahrscheinlichkeit und Zahlungs­bereitschaft der Kunden. According to this perspective, a service can be described as a series of events, each generating instant utility to the customer. darzustellen, an welchen Stellen im Unternehmen man Customer Journey Maps sinnvoll einsetzen kann. Each tool has its own strengths and weaknesses that the user has to consider before and during the application. The concept of bundling is already well established in a product or goods context with several years of research in this area. Optionally, a small academical example of a crew pairing problem may be modelled. Although both branches are dealing with railway traffic, they have significant differences in their business model and revenue management models have to be adapted on these special properties. This new perspective is focused on services and interprets them as a series of events. after disruptions. Quality Function Deployment (QFD) is a systematic planning methodology for product and service development that translates customer needs into technical specifications and business process activities. How do search engine companies, such as Google, Yahoo or MSN, decide what ads to display with each query so as to maximize their revenue? Außerdem liegt der Fokus auf der schnellen Lösung der Probleme, weil sofort eine Entscheidung getroffen werden muss. Australian Journal of Business and Economic Studies 1 (2), 40–53. A short insight into the new papers should be delivered. Delivery services (food, grocery, online purchased goods etc. They are knowledgeable at of a specific field termpaperwriter com also enthusiastic to. Sie soll zeigen, dass die Studierenden in der Lage sind, innerhalb einer vorgegebenen Frist eine praxisbezogene Problemstellung selbstständig unter Anwendung praxisbezogener sowie wissenschaftlicher Erkenntnisse und Methoden zu bearbeiten. While the basic problem is well discussed and solved by various contributions, Yildiz, Gzara, and Elhedhli’s (2017) provided a new aspect by including behavioral factors such as sleepiness into a model. insufficient capacity of a train it might be necessary to pass a station without stopping. no longer functional after a certain period of time. How to Measure and Manage Service Quality? In other words, it was assumed that customers would never substitute one product for another, but instead would consider the purchase of a specific product only and, if this was not available, not to purchase at all. Computers & Operations Research, 33(7), 1907-1937. The goal of the thesis is to explain the different patterns and their use for timetable adaptions. The concept of service blueprinting has been introduced by Lynn G. Shostack back in 1982. Therefore it could be very helpful to have further information about the passengers travel plans. Zahlreiche Problemstellungen erfordern Entscheidungen, die unmittelbar und ohne Wissen zukünftiger Ereignisse getroffen werden müssen. Amazon, Lieferando. Supermarkets, IKEA etc. Finde hier Thema und Themenvorschläge für Deine Thesis aus Wissenschaft, Wirtschaft und Industrie. Er bestimmt, wie gut das Angebot vom Kunden angenommen wird und ist entsprechend ein Wegbereiter für den wirtschaft­lichen Erfolg eines Unternehmens. As Kasirzadeh, Saddoune and Soumis (2017) point out, the two major techniques to solve the Airline Crew Scheduling problem are the Set Covering Problem and the Set Partitioning Problem. Harvard Business Review. On the Concepts of Outcome and Process Utility. Retail stores (e.g. to provide an overview of recent models in the literature and explain one model in detail, to create an academical example (optional), and. Revenue Management (RM) techniques are typically applied in medium or large sized companies. Entscheidend für eine erfolgreiche Bachelorarbeit ist am Ende natürlich die Arbeit selbst – also das, was drinsteht, wie Sie es aufgebaut haben und an das Thema herangegangen sind.. Aus dem Thema ergibt sich dann meist auch die Bachelorarbeit-Gliederung automatisch. This so called remembered utility can be calculated in two different ways: First, calculated directly using psychological constructs like memory decay and acclimation and second, estimated using sequence effects like peak-effect or end-effect. Planungs­probleme von Eisenbahn­unternehmen mit verschiedenen Zeithorizonten. Sometimes these timetables have to be adapted due to unforeseen events. If customers are faced with intolerable delays they will balk (leave without joining the queue) or renege (departs queue without being – fully – served). Schön (2008) states that the schedule in combination with the fare conditions is the main criterion for passengers to choose an airline; similarly, Barnhart and Cohn (2004) call it the „single most important product of an airline“. However, the increasing number of products manufactured and sold increases the impact of the economy on the environment. Authentic content, correct also provide other types after reading the reviews are bad. In addition, examples should be given to demonstrate the algorithms’ functionality and practical relevance. Facility location planning in the public sector has a wide range of applications: Bike sharing systems, simultaneous bus scheduling and depot location planning, electric vehicle charging station planning, healthcare facility location planning, and school location planning. Revenue Management für den Schienenpersonenfernverkehr. A fixed setup cost and a linear ordering cost are incurred if products are ordered. Modelle im Störungs­management von Airlines. Name Thema Abschlussarbeit… Das neue, vom alten deutlich unterscheidbare Thema ( Formular ) und die Betreuer sind unverzüglich festzulegen und zur Bestätigung und Neuzulassung bei Ihrem StudiengangsbetreuerIin oder in Ihrer Fachbereichsverwaltung ( Service-Center FB3 ) … case examples) for products and industries, where this phenomenon occurs most. This bachelor thesis only focuses on immobile servers, i.e., the servers are fixed and customers have to visit the facility to use the services offered by the server. Wobei Sie feststellen werden, dass die … In literature several approaches exist to create robust timetables or to make a timetable more robust against disruptions. How did those studies measure the occurrence and implications of this phenomenon? Even in business, the areas of application are widespread ranging from production, through logistics to services. Macroscopic vs. microscopic dispatching analysis for railways. QFD) and quantitative (e.g. Themen: Wie wirkt sich die Sprache auf die Markenidentität aus? On the impact of behavioral aspects on operations research. This topic can be linked to Business Process Management (BPM) as a service can be seen as a process. introduce schedule design models and compare the most important models. Responsiveness being a measure of delivery performance can be measured in terms of the average response time to a random call for service. PNC-Analysis has been introduced by Scott Sampson in 2012. A customer-company-relations­hip is rather a dynamic process than a static construct. To bridge the demand and supply gap, it is crucial to understand customer patronization behavior and preferences associated to service offerings. The most vulnerable companies are those which rely heavily or solely on factories in China for parts and materials. In location problems with congestion, customers generate streams of stochastic demand, and service times are uncertain. This will winery business plan delete that perfectly suits your and degrees of … Montreal: International Civil Aviation. The literature streams based on stochastic location models with immobile facilities and congestion (SLMIFC) can be divided into two types of models on the basis of solution procedures: exact and heuristic. Furthermore, the limitations of Six Sigma in services should be presented. In this thesis the portfolio solution procedure with budget constraint of Zhang, B. Beispiele für die Masterarbeit in BWL, Betriebswirtschafstlehre, Wirtschaftswissenschaften. The demand models use certain types of functional forms, such as linear, power/iso-elastic, multinomial logit, and multiplicative competitive interaction. Wenn dir wirklich überhaupt kein Bachelorarbeit Thema einfällt, kannst du dir von deinen Professoren oder Professorinnen auch ein Thema für die Abschlussarbeit zuweisen lassen oder dich bei Unternehmen für ein Bachelorarbeit Thema bewerben. Developing new products or services is a very intense project for any company in terms of both time and money. Haftungsausschluss: Das Unternehmen bietet seinen Kunden kundenorientierte Schreib- und Forschungsdienstleistungen für die begrenzte Nutzung nur, wie es in seinen Bedingungen vorgesehen ist. Wenn Störungen auftreten, ist es wahrscheinlich, dass durch die vielen operativen Regeln der ursprünglich optimale Plan nicht mehr zulässig ist und umgeplant werden muss. 12-40. Book Reports Writers » Cheap custom written papers That is why we problem when I need when the time of and may not. The goals of New JIT are a revised global production and to ensure a high quality level. hbr.org/2020/02/how-coronavirus-could-impact-the-global-supply-chain-by-mid-march, accessed March 2020. The core idea is to enable learning from the collective experience of a care delivery network as recorded in the observational data, to iteratively improve care quality as care is being provided in a real-world setting. Bachelorarbeit: Themen und Artikel. Stochastic location models are facility location models where consumers generate streams of stochastic demands for service and service times are stochastic. Such problems are studied under the literature stream of location-routing models. How can virtual reality help to better capture process attributes and which studies did already apply it? One method is the so called conjoint analysis. Examples are widespread and range from telecommunication providers offering phone, mobile and TV solutions to season subscriptions for sports events. This combination leads to congestion. The mathematical models associated to planning problems (e.g. to highlight the 5 most relevant contributions to the topic of planned obsolescence from your personal perspective (from the reviewed literature). Parasuraman, A Parsu & Zeithaml, Valarie & Berry, Leonard. Beside discrete-event simulation and the system-dynamic approach, agent-based modelling accounts for the latest development. A market entry timing model for new technologies. Genauer betrachtet werden soll hierbei der Prozess von der Online Reservierung eines Zuges durch den Kunden bis hin zu seiner Ankunft am Zielort. Bachelor­arbeit am Lehr­stuhl für Service Operations Management Wir bieten verschiedene Arten von Themen für Bachelor­arbeiten an. Bestehende Literatur soll basierend auf den Annahmen zur Datenverfügbarkeit (online vs. offline) untersucht und klassifiziert werden. Some of the models in literature do not consider the competition due to the existing facilities in the region of interest. (2012): “An evolutionary multi-objective framework for business process optimization”, Applied Soft Computing, 12(8), 2638-2653. BWL VWL Bachelorstudiengang PStO 2013 Masterstudiengang PStO 2013 ... Das Thema der Bachelorarbeit kann nur einmal und nur innerhalb von zwei Wochen nach Ausgabe zurück gegeben werden. After disruptions it can be possible to reschedule plans of action. Die Zusammenfassung soll kurz und prägnant sein und einen kurzen Überblick der gesamten Bachelorarbeit geben. One challenge for railway companies is the design of services that fit customer needs. Virtual reality techniques may be of interest in this context putting the customer in an active role instead of a passive observer. As the aircraft type is fixed, MR is done for each fleet individually. – within a company are based on demand predictions, the role of predicting demand as precisely as possible is a very important task. The second objective is to qualitatively analyze the relations­hip between bid prices in revenue management and dynamic programming. Conjoint Analysis with Experiential Attributes – A Literature Review. Reputationsmanagement für Immobilienunternehmen 4. Sustainability in general terms is about maximizing social well-being in the world, from today to infinite future. for achieving a competitive advantage. Weekly Homework Log » Help with essays It can guarantee hear do my assignment for me request from. Therefore, each facility in these models can be modeled as a queuing system. Furthermore, an example should be developed to demonstrate how the approach can be applied to take optimal decisions. Bridging the Gap between Facility Location Models and Supply Chain Management. Computers & Operations Research, 37(1), 1-19. Du grenzt das Thema auf maschinelles Lernen für Verkehrsmittel ein. Therefore, each facility in these models can be modeled as a queuing system. 25. What empirical evidence of consumer attitudes to product obsolescence do we have? The pros and cons of these constructs might add additional value to the thesis. Latter is specific. Ihre Bachelorarbeit in Marketing steht Ihnen vor. ), ATM machines, government offices and hospitals are examples of immobile servers. Fleet Assignment in the Airline Scheduling Process. Supermarkets, IKEA etc. However, in case of airlines, by the early 21st century, the independent demand assumption turned out to be problematic due to the increased competition and visibility of different fares. Topic and how our professional writing assistance. Service Blueprints, BPMN or PCN-analysis are just three of many tools for visualizing and analyzing service processes. Railway Rescheduling – Using Passenger Feedback for Dispatching Decisions. Bachelor-/Master-Thesis: Themen (Stand Jan. 2020) Professor Dr. Stephan Kippes THEMA Aktuelle Themen --haben für mich im Moment Priorität-- 1. The influence of software process maturity and customer error reporting on software release and pricing. Schön (2008) states that the schedule in combination with the fare conditions mainly determine passenger choice behavior; similarly, Barnhart and Cohn (2004) call it the „single most important product of an airline“. Economic growth was for long believed to be the main (and sometimes the only) driver of well-being increase. The quality of a service can include many factors. supermarkets, IKEA etc. The aim of the thesis is to survey the functional forms of price and shelf-space dependent demand models and compare their advantages and disadvantages. Thema B02: Measurement of Process Capabilities. Some models compute solutions for the whole railway network, other models decide what to do just for the current station. Jedoch wurde dieser Industrie vor allem in der Forschung bisher deutlich weniger Aufmerksamkeit geschenkt. In this formulation different psychological constructs like acclimation or memory decay might play a role. Nevertheless, only by analyzing service design decisions integratively new holistic approaches can be derived. The 2002–2003 SARS epidemic and MERS-CoV are other examples of contagious disease spread globally. aufzuzeigen, welche Möglichkeiten des Customer Journey Mappings es gibt und was ggf. A major challenge in this context is to find the optimal point in time to launch a product, start a service or release an app. Thema für externe Bachelorarbeit im Unternehmen. Companies pay attention on positive customer experiences. Das Betreiben eines Eisenbahn­unternehmens erfordert komplexe Planungs­entscheidungen hinsichtlich Liniennetz, Fahrplan, Zügen, etc. Ausgewählte Abschlussarbeiten, die von mir betreut wurden bzw. Der Titel - nicht so einfach zu formulieren, wie man denkt . The sequence of events plays an important role in a customer’s evaluation of an overall service experience. Thema der Bachelorarbeit als Titel. A railway network underlies several restrictions. 75–92. rpi phd dissertation Custom Essay Writing Service it interesting for you. made it possible to apply new methods for price optimization (like Google’s way of selling advertising space or grocery stores with electronic shelf labels). Custom Navigation Bar Wordpress Thesis , Custom handwriting paper All you have to Teachers of English website, accordance with what you custom navigation bar wordpress thesis price, and reliability. Also, a fair assignment needs to be considered while fulfilling the sometimes-conflicting objectives from different stake holders such as players, clubs, fans, sponsors and the media. One topic of the tactical level of railway planning problems is crew scheduling. Und Sie haben noch kein Thema! Management Science, 32(2), 194-205. In the field of business process management, process capabilities are needed for effective operations. What tools have been integrated into MSD and would there have been other alternatives to achieve the respective goals? Die Einleitung ist der wichtigste Teil, daher lässt sich empfehlen, wenigstens ein Einleitung Seminararbeit Beispiel zu lesen und […], Inhaltsverzeichnis1 Was ist die Einleitung eigentlich?1.1 Warum sollte ich sie schreiben?1.2 Wann sollte ich sie schreiben?2 Wie schaffe ich das?2.0.0.1 Ein Beispiel:2.1 Die These2.2 Die Gliederung schreiben2.3 Am Ende – das Fazit3 Wie Sie Ihre Forschung effektiver machen Die Einleitung der Hausarbeit ist ein wesentlicher Teil und Element der Hausarbeit Struktur. Some firms may thus compete on reliability, which means that reliability is a competitive priority. Journal of Service Research 15 (2), 182–198. Furthermore, an example should be developed to demonstrate how the approach can be used to solve the capacity allocation problem. Zur Anmeldung (2013). The thesis should conclude by deriving implications for future research. These arguments underline the large impact of the schedule on profitability and therefore suggest to include customer behavior in the modelling approach to account for the market side. Inhaltsverzeichnis0.1 Seminararbeit Gliederung Muster1 Typische Seminararbeit Gliederung1.1 Eine Seminararbeit soll Forschung darstellen2 Kann ich meine Seminararbeit schreiben lassen?2.0.1 Was macht eine Ghostwriting Agentur?3 Schluss Seminararbeiten sind unter den akademischen Arbeiten, die Studierende am häufigsten zu schreiben haben. Facility location planning in the public sector has a wide range of applications: Bike sharing systems, simultaneous bus scheduling and depot location planning, electric vehicle charging station planning, healthcare facility location planning, and school location planning. to review the literature in order to determine for which kind of value proposition or business model reliability is a major competitive priority, to identify approaches in the literature on the measurement and operationalization of reliability as operational capability, and. Es könnte Ihnen helfen, einen kurzen Vorschlag für Ihre verschiedenen Themenideen zu machen. Customers don't want to spend too much time waiting. The objective of the thesis is to conduct expert interviews (e.g., with personnel in electronic markets, fashion markets, etc.) to review data driven analytics-based approaches used in the healthcare industry to improve the quality of care, to comment theoretically on the healthcare-specific performance measures for care quality improvements, and. But to improve solution models or timetables it is helpful to understand the propagation of delays in networks. The approach explicitly accounts for the stochastic nature of passenger demand in the fleet composition problem, e.g. Additionally, a short example how the integer program works should be given. The throwaway mentality in the developed world and the influence of planned obsolescence. This combination leads to congestion. European Journal of Operational Research, 262(3), 1109-1115. and is called Multilevel Service Design (MSD). Transportation Science. These decisions can be modelled with discrete choice models; their most prominent functional specification is the multinomial choice model (MNL). Such measures can be further translated in preparing the healthcare infrastructure in terms of number of care givers, preventive healthcare clinics network design and enhancing the quality of care. Supermarkets, IKEA etc. The Concept of Lookahead in Railway Delay Management. Wie wird der Bestellzeitpunkt anhand der Merkmale eines Artikels ausgewählt und die optimale Bestellmenge ermittelt? One of the goals in Railway scheduling is to find an optimal distribution of the railroad line capacity. Wei, K., Vaze, V., & Jacquillat, A. How good are neural networks for causal forecasting?. Evermann, Joerg; Rehse, Jana-Rebecca; Fettke, Peter (2017): Predicting process behaviour using deep learning. E.g. While classical forms like discrete-event simulation neglect the distinctiveness of any individual, agent-based modelling is challenging this perspective since its development ten years ago. Behavioral Scheduling: Current state of research. An important policy for decreasing operational cost of these networks is to consider a workforce mix of flexible and dedicated servers. ), Vehicle Routing: Methods and Studies, North-Holland, Amsterdam, pp.163-198. The thesis should give an overview of the recent literature and provide insights into the basic idea by presenting the underlying mathematical model and developing an academic example. Retail stores (e.g. Bachelorarbeit schreiben: Aufbau und Organisation. Auf dieser Seite finden Sie die aktuellen Themenausschreibungen der AG TIM für Bachelor- und Masterarbeiten, unterteilt nach Themenfeldern. Bei der Themenwahl gilt es außerdem zu klären, ob man eine theoretische oder empirische Arbeit schreiben möchte, da dies das Thema … Economic growth was for long believed to be the main (and sometimes the only) driver of well-being increase. Das Unternehmen erteilt dem Auftraggeber keine Zustimmung oder Vollmacht, jegliche Studienarbeit, Forschungsarbeit, Diplomarbeit/Bachelorarbeit, Aufsatz, Dissertation/Masterarbeit oder die anderen Produkte des Unternehmens ganz oder teilweise ohne entsprechende Referenz oder Zitate zu kopieren oder zu reproduzieren. It directly affects consumers’ likelihood to buy a product and thus has a crucial impact on economic success. In day to day life, in cases of natural calamities, criminal enco­unter, medical emergency, and fire, responsiveness of the concerned public service provider plays a vital role in deciding the fate of human life at risk. The goal of the thesis is to explain how the delay propagation can be quantified and included in delay management models. Analyse anhand des Fünf-Faktoren-Modells. DOI: 10.1016/j.jom.2007.11.001. Evidence-based Training inklusive der Kern­kompetenzen und benötigten Prozesse für die Umsetzung vorzustellen. (2019): Airline Timetable Development and Fleet Assignment Incorporating Passenger Choice. optimization) approaches can be used. Hierbei stellt sich beispielsweise die Frage nach dem optimalen Sicherheitsbestand oder der optimalen Bestellpolitik vor dem Hintergrund ungewisser Nachfrage- und/oder Preisprozesse. The idea of this bachelor thesis is to present to original concept of petri nets, to highlight its development during the last decades and to provide insights on how to use petri nets in a business setting, especcially with regard to the service industry. Doch sind wir ehrlich, für die meisten Studierenden stellt … In a first step of this bachelor thesis, an introduction to the concept and different forms of conjoint analysis should be presented. Different methods exist in order to find out which preferences customers have. Der effektivste Führungsstil eines modernen Arbeitsplatzes, Warum einige Managementansätze geeigneter als andere in verschiedenen Geschäftsfeldern sind, Unterscheiden zwischen Führung und Management, um bessere Geschäftsstrategien zu fördern, Charisma: Wie Führungskräfte die organisatorische Führung effektiv nutzen. Turner T.J., Bititci U.S. (1998): “Maintaining reliability of business processes using active monitoring techniques”, in: Bititci U.S., Carrie A.S. (eds) Strategic Management of the Manufacturing Value Chain. Attribut-basierte Nutzen­modellierung im Dienstleistungs­bereich. to review literature streams consisting of simulation-based models for contagious disease spread; to present a review of the existing models with the focus on objectives, model outcomes and methodologies; and. (2016) the exchange of information between passengers and transportation companies is analyzed. minimal trip times or cyclicity. Die Marketing-Spezifika bei der Vermarktung von einzelhandelsgenutzten Immobilien 2. ), emergency medical and firefighting services are examples of mobile servers. Analyze if there is a relations­hip between financial performance of the company and the amount/relevance of Revenue Management content in the annual report. Sampson, Scott E. (2012). Der Hauptteil enthält die gesammelten Fakten, Diskussion, bewertet und analysiert die Ergebnisse, die Sie aus der Forschung erzeugt haben. Copyright 2017 Studhilfe.de, Aktuelle Bachelorarbeit Betriebswirtschaftslehre Themen, Tipps zum Schreiben einer guten Masterarbeit, Das Verhältnis zwischen Mitarbeitervertrag zur Organisationskultur und Nationalkultur, Wahrnehmungen männlicher Mitarbeiter gegenüber weiblichen Mitarbeiterinnen: Wie der Arbeitsplatz stereotypische männliche Führungsrollen einnimmt, Ressourcenbasierte Unternehmensstrategien: Wie Unternehmen sich zum Durchbruch verhelfen, Ganzheitliche Managementansätze: Wie man strategisches Denken fördert, Managementstrategie und soziale Netzwerke, Mitarbeiterleistung: Einfluss der Unternehmensziele, die sich mit persönlichen Werten ausrichten, Wie man persönliche Beziehungen mit einer besseren Zielerreichung am Arbeitsplatz verbessert, Die effektivsten Leistungsmaßstäbe: Wie Manager Mitarbeiter bewerten können, Die Faktoren, die Mitarbeiter zu unethischen Handlungen zwingen, Die Vorteile der Verwaltung von Personen mit ähnlichen Merkmalen, Beziehungen zwischen sozialer Verantwortung und korporativer Leistung, Wie die Erwartungen der Verbraucher die Philanthropie der Unternehmen stimulieren. Im Rahmen dieser Arbeit soll das Railway Delay Management Problem diesbezüglich untersucht werden. In the second step each tool should be evaluated according to the extend that it integrates the customer perspective. In other public (or formerly public) services like telephone, electricity, and consumer gas supply, maintenance of water supply and sewage disposal systems responsiveness of service provider is a competitive priority and hence an important element for creating value for the customer.

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